Customer Service Representative

We are seeking an experienced Customer Service Representative to be the first point of contact for our customers.

Hours

40 hours per week between 07:30 and 17:30 on a rota basis on Mondays to Fridays.

Duties to Include

• Responding to customer inquiries
• Rate confirmations
• Prepare and check invoices
• Answer queries in relation to invoices
• Chase releases for the following day
• Go through landing times
• Rate all jobs on tariff in place or by quote on email
• Chase PODs
• Check outstanding shipping lines which are not advised on the delivery note
• Quoting for jobs and process once these are confirmed
• Liaising with operations and accounts to resolve queries
• Any other duties as required

Qualifications

• Current experience of working in customer services within a busy traffic office
• Excellent interpersonal skills both verbally and written
• High levels of attention to detail
• Self motivated with the ability to work under your own initiative and also part of a team
• The ability to work in a fast paced environment
• Proficient with Microsoft applications
• Excellent organisational skills

Benefits

• The chance to join a forward thinking Company who have prided themselves on service and reputation since their inception in 1997
• 20 days holiday which increases with length of service, up to 25 days
• Life assurance from day one
• Free 24 hour employee assistance program
• Sister companies to provide more opportunities for progression
• Your birthday off after successful completion of your probation
• Dress for your day policy

Policy

NO AGENCIES PLEASE