Customer Service Representative

Your Tasks

• First Point of contact for existing or potential B2B customers
• Written and phone correspondence with our customers and external partners
• Interface between customers and Neutrik Organization (Logistics, Supply Chain, Product Management)
• Adhering to the KPI Service Levels
• Continuous Improvement feedback of the Customer Service Processes
• Data Maintenance in ERP and CRM Systems
• Complaint Management

Your Qualifications

• Experience in Customer Service
• MS Office and SAP Experience
• Experience in CRM Systems such as
• Excellent Communication Skills
• Team player
• Fluent in French & English (further languages are an advantage)

What we offer

We offer a friendly team with a strong sense of togetherness, flat hierarchies, and dedicated support during your onboarding and beyond. You will benefit from inspiring international interactions with colleagues, a modern and well-equipped office environment, and a positive working atmosphere where your ideas are valued. We provide opportunities to grow and develop your skills, and the chance to contribute meaningfully in an engaging and dynamic setting.

If you're excited about this opportunity and feel that you would be a great fit for our team, we look forward to receiving your application. Apply now and take the next step in your career with us.

This position is based at our Hook office, and regular on-site presence is expected. The annual salary for this position is £30,000, plus a performance-related bonus.

Neutrik (UK) Ltd.
Form One, Bartley Wood Business Park, Hook RG27 9XA
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