Customer Service Representative

Customer Service Representative

Location: Newcastle (Cobalt Business Park)
Rate: £17 per hour (Inside IR35 - via umbrella)
Contract Length: 3-6 months, with the opportunity to transition into a permanent role

We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do.

You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care.

Working Hours

• Shifts between 8am and 10pm, Monday to Sunday

• Operates on a 6-8 week shift rotation, providing plenty of notice to help you plan

• Includes some evening and weekend shifts, fairly shared across the team

The Role

As a Customer Service Advisor, you will:

• Deliver excellent customer service across a range of loan-related enquiries

• Handle more complex customer requests, collaborating with colleagues across the business where required

• Ensure the right outcome for the customer is achieved, aiming to resolve queries first time

• Maintain accurate and up-to-date customer records in line with GDPR requirements

• Work towards and achieve agreed Key Performance Indicators (KPIs)

If you enjoy helping customers, solving problems, and being part of a supportive team, this role could be a great fit for you.

What We're Looking For

• A friendly, approachable, and customer-focused attitude

• Ability to work in a fast-paced, process-driven environment

• Strong attention to detail and confidence using computer systems

• A team player who enjoys working collaboratively and contributing ideas for continuous improvement

• A strong sense of responsibility when handling sensitive customer information

• The ability to undergo financial and criminal background checks

What's on Offer

• Salary up to £23,500 per annum (when permanent), depending on experience

• Competitive benefits package including:

  • Private medical insurance

  • Gym membership discounts

  • Contributory pension scheme

  • 25 days' annual leave

  • Mental Health First Aider support

  • Plus many additional benefits

Work Environment

This is an office-based role located at Cobalt Business Park, Newcastle, with excellent bus and train links for easy commuting.

If you have the skills and enthusiasm to succeed in this role, apply now to take the next step in your customer service career.