Customer Service Representative

Customer Service Representative Permanent Role Full-Time Northampton

Job Summary: you will be responsible for managing and growing a specific portfolio of accounts, maximising sales opportunities within that portfolio, and expanding into the wider market.

Duties and Responsibilities

• Achieve sales targets by selling the company's full range of products to existing customers.
• Secure new business by canvassing prospective clients.
• Support marketing campaigns with follow-up activities.
• Represent the company at exhibitions and events.
• Use the company intranet and keep your portals updated.
• Keep the Commercial Manager informed on all key issues and progress.
• Assist the Technical team with organising and processing customer samples.
• Process orders and follow up on logistical issues to ensure on-time delivery.

Skills and Requirements

• Proficient in general administration systems, including Outlook, Excel, and Word.
• Experience with diary management and updating calendars
• Proactive and self-motivated with a drive to meet sales targets.
• A full UK driving licence is essential, as the role involves occasional travel and overnight stays.
• Must be a professional and polite ambassador for the company.
• Ability to work closely with other teams across the business.
• Excellent computer literacy and a "hands-on" approach to practical tasks.
• Strong interpersonal skills to communicate effectively at all levels.
• While a background in sales (e.g., as a Field Sales Representative or Account Manager) is ideal, it is not essential as training will be provided.

Working Environment

This is primarily an office-based role, though occasional travel and overnight stays may be required. There may also be some occasional weekend work. As this is a small business, duties may vary to assist other team members.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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