Customer Service Representative

Customer Service Executive

Surrey, UK

Financial Services

Competitive Salary

Key Responsibilities:

• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner
• Assist clients with policy information, claims processes, and general support
• Resolve customer issues effectively while maintaining a high level of customer satisfaction
• Accurately log and maintain records of customer interactions
• Liaise with internal departments to ensure efficient resolution of customer concerns
• Provide feedback and suggestions to improve the customer experience

Requirements:

• Previous experience in a customer service role, ideally within insurance or financial services
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work well under pressure and manage multiple tasks
• Proficient in Microsoft Office and CRM systems
• A team player with a positive attitude and strong work ethic