Customer Service Representative - Basingstoke

Location: Basingstoke • Salary: From £26,228 per year • Hours: Monday Friday, 8:30am 6pm

About This Role

Customer Service Representative at Diligenta.

You'll be joining a people and technology driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers plan for retirement, access investments, update personal information, or support families during bereavements, you'll ensure a seamless experience during the moments that matter.

Comprehensive training will be provided so financial services experience isn't essential.

Benefits

• Accredited Real Living Wage employer
• No weekend or evening working
• 31 days annual leave (includes UK Bank Holidays)
• Annual discretionary bonus eligibility
• Contributory pension scheme (up to 6% matching), group life assurance, and group income protection
• Supportive people policies: Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave, and an annual volunteering day
• Well being programme with health checks, nutritional advice, second medical opinion option, employee assistance programme, and mental, physical, and financial support
• Personal and career development opportunities across a wide range of business functions and specialist areas
• Perks at Work (expansive online discounted shopping)
• Car lease scheme and Jaguar Land Rover discount
• Cycle to Work scheme and interest free season ticket loans

What Makes You a Good Fit?

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
• Excellent listeners with strong verbal and written communication skills, able to simplify complex matters while providing outstanding service
• Great problem solvers, flexible, and adaptable to changing priorities
• Comfortable switching between multiple IT applications with attention to detail
• Proficient in Microsoft Office (Word & Excel)
• Excited to work with an incredible diverse community and be part of a supportive workplace culture
• Passionate about learning and sharing knowledge to enhance skills and develop best practice
• Focused on living Diligenta's values - integrity, respect for the individual, leading change, learning and sharing, excellence

About Diligenta

Established in 2005, we're the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service on behalf of many well known brands, and our technology solution helps us support over 23 million customers - 1 in 3 people in the UK. We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees, encouraging applications from people of all backgrounds, experiences and perspectives.

Equal Opportunities

If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply so we can support you. Ready to take the next step in your career? Become part of our innovative team!