Customer Service Representative - 12 month Fixed Term,

Job Title

Customer Service Representative - 12 month Fixed Term

Location

WMFTS - UK - Cardrew Industrial Estate

Salary

£14.47-£16.08/hour

Location Type

On Site

Job Summary

We are seeking a talented and motivated Customer Service Representative - 12 month Fixed Term, to join our dynamic team.

Responsibilities

To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way.

To liaise with operational areas of our business to aid in the processing and management of our customers and suppliers' specific requirements.

To support the Team Leader/Client Services Manager in ensuring a first class customer service level is achieved at all times.

• Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
• Ensure that all documentation is completed as required and in a timely way. Complete allocated administration tasks accurately and on time following agreed procedures and processes.
• Complete customer and supplier systems with accurate and timely information.
• Input accurate information into the company ERP system AX .
• Actively report EHS issues and near misses.
• Support and promote 5S activities within the office.
• Define and produce Standard Operating Procedures (SOPs) that support business continuity.
• Participate and contribute to SDT meetings.

Skills and Experience

• Active and supportive member of the Customer Service Team.
• Support new team members through initial training where requested.
• Maintain high levels of accuracy and timeliness in your work.

Person Specification - Previous Experience

• Previous experience of working in a Customer Service Team - essential.
• Exposure to Lean manufacturing experience, ideally yellow Belt or above - desirable.
• Experience with exporting regulations and documentation - desirable.
• Previous use of Lean Processes - desirable.

Person Specification - Personal Attributes

• Resilient and able to work in a high pressure work environment - essential.
• Excellent communication skills with the ability to communicate effectively across a diverse group of people - essential.
• Highly motivated with a focus on solutions and continuous improvements - essential.

Qualifications

• GCSE level Maths and English (or equivalent) - essential.
• IT skills - Excel and Word programmes - essential.

Benefits

• A competitive salary.
• Flexible working arrangements.
• A generous holiday allowance.
• Three days' paid volunteering leave.
• Additional support and benefits through the Everyone Is Included Group Inclusion Plan.

Equal Opportunity Employer

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.