Customer Service Operations Underwriter

Customer Service Operations Underwriter

We are looking for a highly skilled Underwriter to join our fast paced Customer Operations Team. This full time role involves providing excellent customer service via telephone and email while making underwriting decisions for car and home insurance. Training will be conducted at our Knocknacarra, Galway office.

Key Responsibilities

• Provide excellent customer service via telephone and email while making underwriting decisions on car and home insurance.
• Work within your underwriting licence and elevate decisions to senior team members when required.
• Meet and exceed individual and team targets.
• Focus on quality assurance and work with a coach to develop customer service and technical (underwriting) skills.
• Fulfil any additional administrative duties in support of the role.

Requirements

• Minimum requirement - Leaving Certificate or mature students.
• Previous experience in the insurance sector is highly desirable, although not essential.
• Great communication skills with a superb telephone manner.
• Exposure to large multinational call centre environments would be an advantage.
• Strong computer skills with experience in Microsoft Word and Excel.
• Excellent organisational skills with focus on accuracy & attention to detail.
• Strong track record, demonstrating ability to meet targets.

Regulatory Requirements

• Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g., APA, CIP or other recognised qualification).
• This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.