Customer Service Officer

CUSTOMER SUPPORT ASSISTANT / RECEPTIONIST WANTED - CHRISTMAS COVER
Flexible working Weekend shifts Night shifts Reception cover Christmas cover Double pay for Christmas

We are looking for friendly, professional and reliable Customer Support Assistants / Receptionists to join our team and provide additional cover over the Christmas, New Year period and on going

This is a great opportunity for someone who enjoys working with people, providing excellent customer service and helping to maintain a welcoming, safe and professional environment.

SHIFTS AVAILABLE

• Christmas & New Year cover


• Night shifts


• Weekend shifts


• Flexible working


• Reception/front desk cover


• Full-time or part-time opportunities


• Double pay available for Christmas shifts

KEY RESPONSIBILITIES

• Welcoming residents, visitors and guests in a friendly and professional manner


• Managing the reception/front desk


• Answering telephone calls, emails and general enquiries


• Providing excellent customer service and support


• Signing visitors in and out and maintaining accurate visitor records


• Monitoring access to the building and reporting any concerns


• Carrying out regular reception, property and area patrols where required


• Conducting appropriate welfare checks where part of the role


• Responding appropriately to incidents and emergencies


• Reporting maintenance, health & safety or safeguarding concerns


• Maintaining accurate records, logs and shift handovers


• Liaising with residents, visitors, contractors and colleagues


• Maintaining a clean, safe, welcoming and professional reception area


• Following company policies, procedures and security protocols

WE'RE LOOKING FOR PEOPLE WHO ARE

• Friendly, approachable and professional


• Excellent communicators


• Reliable and punctual


• Confident dealing with customers, residents and visitors


• Calm and professional when handling difficult situations


• Organised and able to maintain accurate records


• Comfortable working independently and as part of a team


• Flexible to work evenings, weekends and nights


• Previous reception, customer service, housing, hospitality or similar experience is desirable

CHRISTMAS PAY
DOUBLE PAY AVAILABLE FOR CHRISTMAS SHIFTS!

Looking for extra work over Christmas, flexible hours around your existing commitments, or regular weekend, night or reception shifts?

Join our team and help us deliver excellent customer service throughout the Christmas period.