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Customer Service Officer

Posted 4 hours 44 minutes ago by Cpl Healthcare

Permanent
Full Time
Temporary Jobs
Northern Ireland, United Kingdom
Job Description

Flexsource NI are currently recruiting for a Customer Service Officer, working 37.5 hours per week,on a temporary basis until the end of August 2026. With a salary of £15.31 per hour.

Responsibilities
  • Delivering first class customer service, ensuring the written, operational and billing customer contracts & complaints are investigated, case managed and full resolved and responded to
  • The investigation, end to end case management, and preparation of both verbal and written responses to: written complaints, mail addressed to CEO/Directors, mail from elected representatives, contact or complaints from The Consumer Council
  • Response to all other written contacts with the exception of regular billing enquiries
  • Plan effectively, coordinated, prioritize and schedule caseloads on a daily and weekly basis
  • Use internal systems to review customer contact history and billing standing data
  • Make changes to standing data, and bill correction
Requirements
  • A minimum of 5 GCSE's grade C or above to include English and Maths
  • A minimum 2 years experience in a Customer Service/Contact Centre Role where both verbal and written response to customers is the primary output
  • Experience of communicating effectively across a diverse range of stakeholders, using various communication methods
  • Experience working to targets / deadlines in a regulated customer service environment
  • Proficient in MS Office packages

Apply today, or for more information, contact Ciaran on

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