Customer Service Officer

Customer Service Officer needed in North London Paying £18.11 per hr ref Full time hours on a temporarybasis Key Responsibilities

• Respond to a high volume of inbound calls from residents, offering information, guidance, and support.
• Resolve queries at first point of contact wherever possible.
• Use multiple systems to record information, process requests, and update customer records.
• Provide clear, empathetic communication, even when dealing with challenging or sensitive situations.
• Follow processes and procedures to ensure consistent and high-quality service delivery.
• Work collaboratively with colleagues and other departments to ensure residents receive timely support.

If you are interested in the role, please email your CV the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared