Customer Service Officer - Reception

Permanent, Part Time - 18.5 hours per week

Wednesday Afternoon, Thursday & Friday

Be the Welcoming Face of Cornerstone!

Do you thrive on helping people? Love being at the heart of a busy, supportive environment? We're looking for someone warm, proactive and people-focused to join us as our Customer Service Officer, the first friendly face visitors meet at Cornerstone.

At Stockport Homes Group, every interaction matters. Whether someone needs advice about housing, support with homelessness, help with rent arrears, or simply directions to an appointment, you'll make sure every person feels valued, listened to and supported.

What you'll do

• Offer a professional, welcoming and reassuring service to everyone walking through our doors
• Handle a wide range of enquiries with care, empathy and confidence
• Keep the reception running smoothly, managing visitor flow with a calm and positive approach
• Build great working relationships with colleagues and partner organisations
• Keep our reception area looking inviting and customer-ready
• Listen deeply, understand needs and find practical solutions
• Use our IT systems to record information accurately and securely
• Bring energy, resilience and flexibility to a fast-paced, rewarding environment

About you

• Excellent customer service skills and a passion for helping others
• A calm, positive attitude - even when things get busy
• Great communication skills, both spoken and written
• The ability to problem-solve and follow processes effectively
• IT confidence and a willingness to learn new systems
• A flexible, inclusive approach and respect for diversity
• Curiosity and a desire to develop your understanding of housing-related services

The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values.We'realways looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be onStockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactorybasicclearance by the Disclosure and Barring Service.

We understand that if you don'tmeet every requirement, you may be hesitant to apply but westill want to hear from you and encourage you tosubmit an applicationdetailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on .

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 29th March 2026 Interview Date: 7th April 2026

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Just submit your details and we will be in touch shortly.