Customer Service Manager Lead Growth & AI-Driven Team

Office Angels in Guildford is seeking an experienced Customer Services Manager to lead a 20+ strong team and drive customer satisfaction at scale. The role is office-based, Monday to Friday, with a salary in the £45k-£55k range depending on experience, plus benefits and a performance bonus.

The successful candidate will review current processes, implement improvements, and explore IT/AI enhancements to further efficiency and reduce costs while maintaining staff and customer experience.