Customer Service Manager

Job Title: Duty Manager Location: Leominster Leisure Centre

Job Type: Permanent, Full time, part time / job share considered Salary Listing: £13.50 per hour Rota: four week rolling rota

• Shift: 5.45 starts, 22.15 finishes and weekend work

Responsibilities

As a Duty Manager, you are proactive, approachable, calm, and decisive.

You can work on your own initiative, foresee issues before they arise, cope under pressure when an emergency arises, ensure a shift runs smoothly, keep your team happy and motivated, and have difficult conversations when needed.

You will have guaranteed a fixed rota to ensure work life balance, and options for progression within the organisation should you want them. At Halo Leisure, you get to work for a charity that makes a contribution to the health and wellbeing of your local community while investing back into it.

Key Requirements

• 3 months previous management/supervisory experience either in a leisure or a service based setting
• Confidence to use basic IT software
• Google Docs/Sheets or equivalent
• Centre with a pool
• National Pool Lifeguard Qualification or ability to achieve this with Halo's support
• Joining Halo Leisure, you'll learn new skills in management, undertake a funded Level 3 Duty Manager qualification if you wish (or higher if you already hold this), specialise in an area of the business, work at different sites and contribute to the success of the business and the organisation. You will be one of the key people driving the success of the centre and receive a sector leading induction and ongoing training programme.

Benefits and Perks

• Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more)
• Family discounts
• Training and Development and career progression opportunities
• 28 days of annual leave plus bank holidays
• Employee wellbeing programme
• Health Cash Plan
• Retail discount scheme
• Enhanced maternity and paternity pay
• Enhanced absence pay
• Additional employer contributions to your pension scheme
• Long service, baby gifts and other reward schemes
• The chance to be nominated to receive one of our annual staff awards
• Cycle to work scheme

The Next Step: Following your application you will receive an email outlining the next steps.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).