Customer Service Logistics

More specifically, your responsibilities include:

• Ensuring an uninterrupted logistics execution by actively managing transport capacity, delivery priorities, and planning.

• Actively having contact with carriers to ensure an optimal delivery performance towards SABIC's customers.

• Analyzing order/shipment interruptions and proactively identifying bottlenecks to initiate improvement actions (e.g., addressing port and transport restrictions to maintain uninterrupted key performance indicators).

• Implementing financial damage control measures to minimize interruptions for SABIC and its customers.

• Proactively identifying and implementing cost-saving opportunities, such as optimizing parcel combinations or reducing waiting times/costs.

Complexity of Problem Solving:

• Managing logistic processes across Strategic Business Units (SBUs) like Polymers/Specialties (commodity/specialty).

• Overseeing logistics across multiple sites and decentralized supply points, involving different transport modalities, customer segments, service level differentiations, priority setting, and sales offices.

• Managing optimal supply patterns to customers by leveraging the advantages of different modalities and supply points.

• Balancing supportive/steering activities and the challenger role in meeting transport-planning requirements.

• Maintaining a harmonious balance between the interests of multiple stakeholders.

• Addressing high safety risks associated with road or intermodal transport

• Operating in a multicultural and multilingual environment.