Customer Service Lead Team Leader for Ops Excellence

A market-leading provider of packaging solutions in the UK is seeking a Customer Service Lead to oversee daily operations and ensure high-quality service delivery. The ideal candidate will have strong leadership capabilities, with at least 2 years of supervisory experience in customer service. Responsibilities include managing team activities, handling complex customer queries, and supporting process improvements. The role offers a Monday-Friday work pattern, generous holiday allowances, and additional benefits including private medical insurance.