Customer Service Lead: People & Site Operations

Solus is seeking a Customer Service Lead to helm our site's customer experience, working closely with the Production Lead to keep operations smooth, safe and efficient. You'll lead a team of Customer Consultants and customer-facing drivers, drive service excellence, monitor KPIs and ensure health & safety standards are followed, building a positive, collaborative site culture.

This role requires strong leadership, clear communication and the ability to balance customer needs with operational