Customer Service Lead: Lab Operations & Quality

Normec i2 FAST is seeking a Customer Services Leader in Hemel Hempstead. You will head the day-to-day customer services function, ensuring high service levels, timely issue resolution, and strong customer relationships.

You will coordinate across departments to meet turnaround times and support onboarding and retention efforts. You will oversee feedback programs, escalation handling, and continuous service improvements while helping to nurture a high-performing team and alignment with company