Customer Service- Insurance Industry

Customer Service- Claims and Renewals
Dartford
Monday-Friday 9am-5pm
£25,000 - £28,000 per annum
Join a friendly, sociable team!

We're working with a local Insurance business, looking for motivated Customer Service Advisors to join their Dartford office in various roles within the Renewals and Claims teams. This is a fantastic opportunity for someone who enjoys building relationships and delivering great customer service.

The Role:

You'll be responsible for managing a portfolio of existing customers, ensuring their policies are up to date and deliver the best value.

Your day-to-day will include:

• Proactively contacting customers ahead of renewal
• Reviewing policies and discussing any changes needed
• Speaking to customers face to face to assess their claims
• Investigating dashcam footage and analysing evidence for claims
• Helping clients secure the best pricing and cover options
• Handling objections and retaining customers looking to leave
• Following up on lapsed renewals to win business back
• Managing inbound calls from customers reviewing their policies

What We're Looking For:

• Excellent customer service and communication skills
• Previous insurance experience preferred
• Confident handling objections and building rapport
• Organised and proactive approach to workload
• Comfortable speaking with customers both inbound and outbound

What's on Offer:

• Lots of team events - London trips, office BBQs, monthly team takeaways
• Supportive, team-focused environment
• Stable Monday-Friday working hours (no weekends)
• Opportunity to build a long-term career in insurance

Office Angels is an equal opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.