Customer Service Graduate

The Programme:

Within the Customer Service Graduate Programme, you will get to do 4 rotations within the following areas: Legal, Operations, Digital Development and an overseas placement with our claims centre in Madrid.

Operations

• Customer Journey Mapping and process improvement initiatives
• Voice of the customer programme and CSAT performance improvement

Legal

• Working with our finance partner on managing down the cost of claims

Digital Development

• Working with the Digital team to define the self-service functionality that makes life easier for customers
• Automating workflow and driving efficient processes.
• Business Analysis, Business case creation and exposure to building functional requirements specification.

Overseas Operation in Madrid

• You will have the opportunity to spend a period of time with our team in Madrid understanding the role of the legal team in managing claims and costs for the business

Requirements

• Studies in a relevant degree programme and either secured a 2.1 or above or be on track to
• Must of graduated/ finished university no earlier than 2023
• Hold the unrestricted right to live and work in Ireland and travel freely throughout the network.
• Strong analytical ability to drive efficiency, quality and continuous improvements
• Ability to work in a pressurised and fast paced environment
• Strong organisational and interpersonal skills
• The ability to work on own initiative
• Excellent verbal and written communication skills
• Good sense of humour and doesn't take themselves too seriously
• Competitive salary that increases in Year 2!
• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme - Matched up to 5% or €5,000
• Death in Service Benefit - Up to 2 times of annual basic salary
• 20 Days Annual Leave - Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year