Customer Service Export Coordinator - O2C (French Speaking)

Customer Service Export Coordinator - O2C (French Speaking)

Location: Budapest, Hungary Department: GBS - Opella - Consumer Healthcare

About Us:

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.
At the core of this mission is our 100+ loved brands , our 11,000-strong global team , our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.
Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission to bring health in your hands at .

About the Role:

Are you passionate about delivering exceptional customer service and ensuring smooth export operations?

As an O2C Export Coordinator at Sanofi, you will play a crucial role in managing end-to-end customer service for our export customers in the Consumer Healthcare business across the MEA region. Your efforts will directly impact customer satisfaction, accurate invoicing, and timely product delivery.

Key Responsibilities:

Coordinate Supply Chain Flows: Manage interactions with customers, markets, factories, distribution centers, and freight forwarders within your assigned geographical scope.

Global Project Participation: Contribute to global projects, adhering to deadlines, commercial agreements, and pharmaceutical regulations.

Order Processing: Ensure the accurate processing and tracking of export orders from receipt to delivery, including data entry, invoicing, and documentation.

Optimize Transport: Align transport operations with budget expectations and negotiated deadlines.

Documentation Compliance: Ensure the availability and compliance of required documents.

Revenue Targets: Help achieve monthly revenue targets and prevent stockouts.

Chemical Trading Operations: Oversee the export of active pharmaceutical ingredients (APIs) and excipients, ensuring compliance with Sanofi's Quality standards and international regulations.

What You'll Bring:

Have language proficiencies in English and French (both written and verbal).

Demonstrate a strong experience of E2E Order to Cash processes, customer service mindset, and knowledge of customs and tax rules.

Be comfortable with hands-on experience with SAP (preferably S4 Hana) and Microsoft Office, especially MS Excel.

Demonstrate excellent problem-solving, analytical, and financial acumen. Ability to interact diplomatically with customers and stakeholders.

Be a self-motivated, organized, detail-oriented, and able to work independently. A team player with a collaborative mindset.

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.
We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:
All In Together: We keep each other honest and have each other's backs.
Courageous: We break boundaries and take thoughtful risks with creativity.
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.