Customer Service Executive

Customer Services Exec - Doncaster - up to £30k plus bonus

Our client is a growing local manufacturer focused on delivering the best service and products to customers in a range of sectors. They need a professional and capable individual to be the first point of contact, handling inquiries, resolving complaints, providing product and service information and ensuring a positive customer experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email and live chat.
• Provide accurate information regarding products, services and pricing.
• Build and maintain strong relationships with customers through courteous and empathetic interactions.
• Investigate and resolve customer complaints, escalating complex issues to relevant departments and maintaining ownership of the customer experience.
• Recommend process improvements for ongoing issues.
• Manage customer orders, returns, exchanges, cancellations and refunds, coordinating with logistics, sales, finance and technical teams to ensure smooth service delivery.

Qualifications

• Minimum 2-3 years experience in customer service, internal sales operations, customer support or a related role; experience using CRM systems preferred.
• Excellent communication and computer skills; fully competent with MS Office Word, Excel and Outlook.
• Good level of maths and English; formal qualification in Business Administration, Communications, Sales or a related field is desirable but not essential.
• Enthusiasm, commitment and positivity are essential.

Benefits & Working Conditions

• Salary up to £30,000 plus company profit share bonus paid quarterly.
• 39 hours per week (7.30 am - 4.30 pm, Monday to Thursday; 7.30 am - 2.30 pm Friday).
• Breaks: 40 minutes for lunch Monday to Thursday, 20 minutes on Friday.
• Holiday allowance: 25 days plus statutory holidays (usually 8).

Future & Environment

Solid and growing, full order book, longevity and stability.

A family owned business with an employee first approach.