Customer Service Executive

Customer Service Executive - Corporate Care Team

Location: Lyde Green, Bristol (BS16 7LB) - Permanent role. In this role you will provide a professional, responsive front line service to drivers, fleet customers and partner organisations. Acting as the first point of contact, you'll handle calls and emails, resolving queries efficiently and effectively. You'll take ownership of each query from start to finish, ensuring customers receive clear, accurate information and a positive experience at every interaction.

Responsibilities

• Handle incoming calls and e mails from drivers, fleet contacts and partners.
• Resolve customer queries quickly and accurately, taking full ownership of outcomes.
• Work with internal teams to ensure more complex issues are followed through to resolution.
• Provide clear and timely updates to customers to minimise repeat contact.
• Deliver tasks and processes in line with agreed service levels (SLAs).
• Use internal systems effectively to manage queries and track activity.
• Build strong relationships and trust with customers through professional, friendly service.

Qualifications & Experience

• Strong communication skills, both written and verbal.
• Excellent customer service and the ability to build rapport quickly.
• Calm and professional approach when handling customer queries.
• Strong organisational skills and attention to detail.
• Ability to manage workload and prioritise effectively.
• Comfortable using systems and learning new tools.
• Problem solving and ability to look for process improvements.
• Ability to influence others and manage difficult situations.

Benefits

• Salary: £27,030 per annum.
• Competitive pension scheme.
• Annual salary review and bonus scheme.
• Give As You Earn (GAYE) scheme.
• Employee referral scheme-£1,000.
• Retail discounts programme.
• GymFlex membership options.
• Cycle to Work scheme.
• Health & Wellbeing benefits: life assurance, health assessment options, travel insurance, dental insurance, critical illness cover, personal accident insurance.
• Annual leave: 25 days + an additional Celebration Day.
• 37.5 hour work week Monday to Friday, no weekends.
• Holiday buy & sell scheme.
• Volunteer days.
• Time allocated for personal development, study support (where applicable).
• Free parking, EV charging points, bike storage & shower facilities, complimentary breakfast, staff and social events.

We celebrate diversity and are committed to creating an inclusive workplace. If your experience does not exactly match our criteria but you are excited about this role, we encourage you to apply.