Customer Service Executive

Overview

As a Customer Service Specialist, you will be the voice of the company, providing top-notch support and assistance to our clients. Whether they are in the planning stages of their trip, in transit, or have returned home, you will ensure their experiences are positive and memorable. You will be responsible for handling inquiries, solving problems, and offering solutions that go above and beyond.

Key Duties

• Provide timely and accurate responses to customer inquiries via phone, email, or chat.
• Resolve issues with bookings, refunds, and travel arrangements with empathy and efficiency.
• Assist customers in planning and booking travel, including flights, accommodations, and activities.
• Provide travel advice and recommendations based on customers' preferences and needs.
• Manage and maintain customer records and transactions.
• Collaborate with partners and suppliers to resolve any service issues.
• Monitor and report on feedback to improve the company's services and customer satisfaction.

Experience required

• Proven experience in customer service, preferably in the travel industry.
• Excellent communication skills, with proficiency in English
• Strong problem-solving skills and the ability to think on your feet.
• Familiarity with travel booking systems and software.
• Ability to work in a fast-paced environment and handle stress well.
• Proactive and conscientious with an eye for detail
• The ability to deal with confrontation and expertise in issue resolution.
• Excellent numeracy and literacy skills

Job Benefits

• Competitive salary
• Flexible working hours and the opportunity to work remotely.
• Opportunities for personal travel discounts and perks.
• Professional development and training in travel and customer service.
• A supportive and vibrant work culture with a team that loves what they do.

How to apply?

If you are enthusiastic about delivering outstanding customer service and have a love for travel, we would like to hear from you! Please send your CV and a cover letter detailing your experience and why you would be a perfect fit to Gemma - or call me on