Customer Service Executive

Overview

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment? We are seeking enthusiastic and driven Customer Service Executives to join this team. As a Customer Service Executive, you will play a pivotal role in ensuring customers' journeys are seamless and memorable, dealing with any query they have along the way! We are looking for 3 additional heads to work in this vibrant, energetic head office function

Benefits

• Salary £25,355
• Hours - Full-time 8-4.30pm, 9-5.30pm & 9.30-6pm
• Some weekend cover (not every weekend) and time of in lieu for those days covered so you will never work more than 5 days in the week :)
• Full time and permanent
• Modern office with excellent transport links.
• Opportunities for professional growth and development.

Responsibilities

As a Customer Service Executive, you will:

• Be the first point of contact for customers, providing exceptional support
• Handle inbound and outbound calls, as well as respond to email inquiries with professionalism and efficiency
• Process web bookings, issue booking confirmations, and resolve customer queries
• Manage cancellations, discuss alternative options, and enhance customer experiences
• Arrange visas and conduct mobility checks to ensure customers' needs and expectations are met

Qualifications

• Have proven experience in a customer service environment
• Possess a strong passion for delivering outstanding customer experiences
• Demonstrate excellent verbal and written communication skills.
• Excel at building strong relationships quickly and effectively
• Are detail-oriented, accurate, and able to meet tight deadlines
• Have a genuine enthusiasm for travel and exploring new destinations.

Equal Employment Opportunity Statement

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

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