Customer Service Executive

Customer Service Executive

Location: Near Polegate

Salary: £28,000 - £32,000 per annum

Lloyd Recruitment Services are working with a reputable and growing business near Polegate. Due to continued success and expansion, they are seeking a Customer Service Executive to join their team on a full-time basis.

Role Overview

This is a varied position within a busy office environment.

Key responsibilities include:

• Handling incoming calls for new orders and enquiries
• Entering details onto the in-house booking system
• Delivering excellent customer service via telephone and email
• Taking card payments and issuing permits
• Promoting the business on social media platforms
• Managing website and email enquiries
• Supporting sales, marketing and new business initiatives
• General data entry and administrative duties
• Covering weighbridge operations when required
• Assisting with other office duties as needed
• Reporting to the Sales and Office Manager

Requirements

The successful candidate will have:

• Excellent telephone manner
• Ability to work under pressure in a busy office environment
• Strong attention to detail
• Proficient IT and computer skills
• Ability to work effectively as part of a team
• Previous experience in customer service and/or administration
• Experience promoting a business on social media
• Basic marketing knowledge

Hours

• Monday to Friday, 7:30am - 5:00pm

Benefits

• £28,000 - £32,000 per annum
• On-site parking
• 28 days' holiday including bank holidays
• Opportunity to learn additional products and progress
• Company contribution to a voluntary pension scheme
• Busy, enjoyable, and supportive working environment

Extra Information:

• Refer a friend and earn up to £500 (see website for details)
• Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful
• By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website)

Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.