Customer Service Executive

Customer Service Executive

West Sussex Office, Full-Time Permanent Position, Flexible Hybrid Working

Salary: £25,000 - £29,000 (DOE) + Benefits

Due to growth and a surge of demand, a leading financial services provider base in West Sussex is looking for those skilled within a customer service and call environment background who are passionate about solving queries and delivering excellent customer service.

The Role:

• Being first point of call for customer and member interaction.
• Handling customer queries across all channels inc, verbal and written.
• Join team meetings and share updates.
• Support with customer questions and work with other teams.
• Suggest service improvements.
• Learn and develop skills.

Your Experience:

• Previous customer service experience is essential, exposure within Financial Services is desirable but not essential.
• Clear, adaptable communicator.
• Passion for helping customers and problem solving.
• Good with numbers and detail.
• Stays focused under pressure.
• Self-motivated and organised.

Benefits:

• Generous pension contributions.
• Bonus schemes.
• Learning and study support.
• Volunteering and charity schemes.
• Social events and clubs.
• Onsite gym and amenities.
• Insurance and income protection.
• Healthcare support.
• Family-friendly leave.
• Travel loans.
• Cycle-to-work scheme.

Ready to take the next step in your career? Apply today and become part of our innovative team!

If you're interested in the above and would like to learn and discuss more, reach out to (see below)

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.