Customer Service Executive - Logistics & Service Excellence

Customer Service Executive

Slough SL1

£28,963.22 per annum, plus Pension, Life Assurance, EAP, Performance Awards, Long Service Awards, Recommend a Friend Bonus Scheme and opportunities for training and development.

We are excited to be recruiting for a Customer Services Executive at our Slough site to join the wonderful established team. The role is offered on a full time, permanent basis, Monday to Friday, 40 hours per week.

Location and Details

• Location: 774 Buckingham Avenue, Slough Trading Estate, Slough, SL1 4NL, United Kingdom
• Job Category: 4 - Staff
• Employee Type: Full Time - Permanent
• Travel: 10%
• Manage Others: No

Contact Information

• Contact Name: Recruitment Manager
• Contact Phone:
• Contact Email:

Role Overview

Reporting to the Customer Services Manager, the purpose of the role is to deliver consistently high standards of customer service to all existing and internal customers, providing and processing product information to the customers in response to inquiries, concerns and requests.

Key Responsibilities

• Ensure all customer issues are dealt with efficiently and effectively.
• Serve as the link between the customer and the Production/Transport Teams on all related queries, focusing on service delivery, linen management and business effectiveness.
• Provide, produce, and analyse information and reports as required by the business.
• Ensure efficient administration of all employee matters as required, supporting HR and Payroll teams.

Requirements

• Strong communication skills, both written and verbal in English.
• Good IT skills, including Word, Excel, PowerPoint, and Outlook.
• Experience using CRM Software (NetSuite/SalesForce).
• Previous administrative experience.
• High attention to detail and accuracy.
• Professional approach, ability to maintain confidentiality and manage multiple tasks.
• Capable of learning and using company systems (NETSUITE, PARIS, HR/Payroll, etc.).
• Right to Work in the UK.

If you have previous customer service experience within an operational or logistics environment, this would be hugely beneficial, but not essential.

Benefits

• Pension
• Life Assurance
• EAP (Employee Assistance Programme)
• Performance Awards
• Long Service Awards
• Recommend a Friend Bonus Scheme
• Opportunities for training and development

CLEAN is one of the UK's leading textile rental and laundry services companies, providing professional linen, workwear and special occasion linen to the hospitality and manufacturing industries throughout the UK.

Become part of our diverse team that shares a common desire to be better at what we do, with your contributions being properly recognised, highly valued and well rewarded.

We look forward to welcoming you into our team.