Customer Service Dispatcher Weekend Part-Time

.Customer Service Dispatcher Weekend Part-Time page is loaded Customer Service Dispatcher Weekend Part-Timelocations: Manchester-Manchester-United Kingdomtime type: Part timeposted on: Posted Todayjob requisition id: WD What you will do As a Customer Service Dispatcher, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer requirements and industry standards. Working Hours : 20 hours per week Saturday & Sunday, 08:00-19:00 What we offer Competitive Salary - Rewarding your skills and contributions. Comprehensive Benefits Package - Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products. Extensive Training Opportunities - Benefit from ongoing product training and cross-training, with access to outstanding resources. Collaborative Team Environment - Work with a supportive and encouraging team that values your contributions. Career Development - Explore growth opportunities with clear career ladders to advance your career. How you will do it Collaboration : Partner with your Manager, Colleagues, and Field Engineers to effectively meet customer expectations. Relationship Building : Strengthen relationships with managers, colleagues, Field Engineers, and customers to enhance internal and external collaboration and ensure seamless coordination. Proactive Monitoring : Stay in regular contact with your engineers daily, ensuring they are dispatched efficiently and that job completions are tracked throughout the day. Efficiency Focus: Fill any gaps in the schedule (white space in the GANT) and ensure all jobs are completed by the end of the day. Problem-Solving: Handle call management with urgency, escalate issues when necessary, and maintain visibility of engineers' real-time status, identifying any anomalies. What we look for Required Previous experience in dispatching, planning or coordinating roles. Previous experience working in a fast-paced office environment. Strong planning and prioritization skills with a structured approach to work. Ability to multi-task and thrive in a dynamic, fast-paced environment. Clear communicator with a professional telephone manner, both with colleagues and customers. Comfortable with computer systems and able to handle multiple PC applications simultaneously. A sense of urgency with strong follow-through and problem-solving skills. buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.