Customer Service Coordinator (Sales Administrator)

Overview

The DS Smith customer service team is seeking a Customer Service Co ordinator to support the UK Packaging Division at the Belper site. The role combines sales administration and customer relationship management, acting as the primary internal point of contact for a defined customer base and working with Design, Production and Site teams to manage the end to end customer journey.

Key Responsibilities

• Process new and repeat orders and analyse customer forecasts to balance stock levels and meet delivery call offs.
• Manage artwork and tooling originations, securing prompt approvals to meet production timelines and recover spend through proactive invoicing.
• Acknowledge and resolve customer complaints, following through on solutions to ensure total customer satisfaction.
• Build strong relationships with Territory Managers and the Shared Service Centre (SSC) to deliver a united service to customers.
• Identify opportunities to up sell and challenge existing process flows to improve cross departmental efficiency under the customer excellence programme.

About You

• Relevant customer facing experience, preferably in a B2B or B2C environment.
• Ability to work independently and collaborate effectively with colleagues and stakeholders.
• Positive, can do attitude and strong organisational skills with proven ability to handle multiple tasks.
• Computer literate, especially Microsoft Office (Excel, Word, etc.).

Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme
• Life assurance and income protection
• Employee Assistance Programme
• Employee discounts
• Cycle to work scheme

Location & Working Hours

Full time role based at the Belper site, Monday to Friday. Working hours: 8:30am - 5pm Monday to Thursday (one day 8am - 4pm); 8:30am - 3:30pm Friday, with an hour for lunch.