Customer Service Coordinator Ocado

Working in partnership with M&S, at Gist we deliver industry leading logistics and supply chain transformation.

We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.

Whats the opportunity?

As a Customer Service Coordinator for the Primary Ocado operation you will be responsible for producing reports to daily and weekly deadlines, ensuring accuracy of all data input and highlight relevant issues to on duty Team Managers.

The Spalding site is one of the largest in our Temperature Controlled Distribution network, working alongside a number of the UK's leading food manufacturers as well as end retailers.

Hours: 06:00 - 18:00

Working Pattern: 4 on 4 off

What you'll be doing

• Act as a single point of contact for Ocado Primary so information is passed over swiftly
• Track all PODS out and back in to ensure accuracy and minimise invoice queries
• Create, update and communicate all Ocado KPIs
• Ensure all delivery discrepancies are correctly recorded and communicated to the business and customer as necessary
• Assist with all customer queries and operational requests in a timely and professional manner
• Daily monitoring and updating of various delivery reports for the business
• Support the daily operation to ensure smooth running of department and wider business
• Complete and circulate various ad hoc weekly customer reports
• Provide feedback to various department and customers on investigated incidents
• Daily, collate and circulate ad hoc warehouse reports as required by the operation
• Liaise with the warehouse & transport teams to keep bays moving and support the overall daily smooth running of the operation
• Check all inbound paperwork is suffice and deal with any discrepancies
• Ensure all outbound paperwork and load packs are complete and correct
• Ensure relevant outbound paperwork is uploaded to required customer system
• Ensure paperwork is both archived and or scanned to the system correctly
• Record any ASN issues on relevant system
• General administrative duties as deemed necessary by the operation

Who you'll be

• Ability to work in a fast paced environment
• Good level of written and spoken English
• Team player with 'can do attitude' and ability to work without direct supervision
• A flexible and methodical approach to work and hours

What You'll Enjoy

• All Gist employees are eligible for 20% discount across Marks and Spencer (T&Cs apply)
• 25 days annual leave plus bank holidays (pro rota)
• Discounts to major restaurants and retailers