Customer Service Coordinator Iberia

Teleflex is a global provider of medical technologies, driven by our purpose to improve the health and quality of people's lives. We offer a diverse portfolio with solutions in anesthesia, emergency medicine, interventional cardiology, radiology, surgical, vascular access, and urology. Our brands include Arrow , Barrigel , Deknatel , LMA , Pilling , QuikClot , Rüsch , UroLift and Weck .

Manage all orders and queries from our customers in our Iberia market. Build and maintain strong long-term relationships with the Iberia team and customers to maximise sales growth, ensuring Teleflex is positioned as a key supplier in the medical devices space.

• Process orders received via telephone, fax, post, etc. accurately and promptly.
• Handle customer queries regarding orders, stock, deliveries, invoices, product queries, literature & sample requests, and resolve them satisfactorily.
• Address customer complaints promptly and ensure customer satisfaction.
• Escalate product complaints to the appropriate department.
• Coordinate deliveries, returns, and related activities with the warehouse and purchasing departments.
• Act as principal contact for designated key accounts and report monthly activity to management.
• Collaborate with the sales force on quotations, orders, product queries, and general information from customers.
• Process daily invoicing and billing corrections according to company policy.
• Handle returns from customers within the policy timeframe.
• Perform general administration work.
• Adhere to the Teleflex Quality Management system.
• Participate in special projects as required.

• Fluency in Spanish & English.
• Experience in the Spanish medical device market is desirable.
• Minimum education to Leaving Certificate level (or equivalent) with a business or other relevant tertiary qualification.
• Several years of experience working in a fast-moving customer service environment, preferably within a multinational setting.
• Excellent communication skills and a professional telephone manner.
• SAP SD user level experience is desirable.
• A self-starter with a "can do" attitude.
• Ability to work effectively within a multicultural team towards strict deadlines.
• Accuracy and attention to detail.
• Flexibility and willingness to assist colleagues to meet deadlines.

• Approachable and enthusiastic.
• Flexible and adaptable.
• Engaging and relational.
• Able to work on own initiative and as a team player.
• Good organisational skills with cultural awareness and sensitivity.
• Good judgment and problem-solving ability.

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion, or membership of the traveller community.

If you require accommodation and support to apply for a position, please contact us at .

At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or third-party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.