Customer Service Coordinator

Reference: JUN

Expiry date: 20:34, Wed, 5th Aug 2026

Location: Newcastle Under Lyme, Staffordshire, England

We are currently recruiting for a Customer Service Sales Coordinator to join our team in Newcastle under Lyme, Staffordshire.

Specific responsibilities include:

• Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
• Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
• Entry of Quotations, Sales Orders, Samples Requests and Schedules.
• Investigating credit requests and additional invoices.
• Preparing Credit notes.
• Ensure that regular and accurate updates are made on company CRM package.
• Liaising with Transport
• Order Book and schedule Clearance
• Checking of Acknowledgements
• Soft sales, working with external team and customers to promote stocks and increase sales

Essential Qualifications & Experience:

Good interpersonal and communication skills - verbal and written

• Evidence of working as part of an effective team
• Participation in training events, which may necessitate travel and overnight stays
• Excellent telephone manner and accurate keyboard skills
• Flexible and enthusiastic individual able to work under pressure and use own initiative
• Working knowledge in Microsoft applications including email, Excel and Word.
• Full driving Licence

Benefits:

• Full time, permanent role
• Digicare+ Provided by Aviva
• 10% matched pension, administered by Legal and General
• 3x life insurance
• Share Save scheme eligibility
• Full access to Employee Assistance programme for self and family members
• Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc.
• Personal development and career progression opportunities

Our commitment to diversity and inclusion:

Excited about the role, but your past experience or qualifications don't perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group.

Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.