Customer Service Coordinator

Customer Service Coordinator - Temporary position

Hourly Rate: £15.00 per hour

Start Date: ASAP

Duration: 3 months with a possibility to be extended

Location: Egham, fully office-based - 5 days a week

The Role

As a Customer Service Coordinator, you will be responsible for managing customer queries and cases from initial logging through to completion. You'll coordinate appointments, liaise with internal teams and contractors, maintain accurate records, and ensure all issues are resolved efficiently and professionally. This role will involve regular use of Salesforce and other internal systems, alongside supporting the wider team with administration, inbox management, and incoming customer calls.

Key Responsibilities

• Log, monitor, and manage customer cases through to resolution
• Coordinate appointments
• Track progress and maintain accurate records and spreadsheets
• Support inspections administration and reporting processes
• Assist with incoming customer calls and shared inbox management
• Ensure excellent customer service is delivered at all times
• Use Salesforce and internal systems to manage workloads effectively

Skills & Experience Required

• Previous experience using Salesforce CRM or similar systems
• Strong administrative and organisational skills
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and prioritise workload effectively
• Customer-focused with a professional and empathetic approach
• Strong attention to detail and problem-solving skills
• Ability to work under pressure and meet deadlines
• A proactive and collaborative team player

If you are available immediately and have the relevant customer service and coordination experience, we'd love to hear from you.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.