Customer Service Coordinator

Customer Service Advisor

To support our progress, we are currently recruiting for a Customer Service Advisor to join our team at our Sheffield site in S26 6NQ.

Responsibilities

• Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
• Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
• Entry of Quotations, Sales Orders, Samples Requests and Schedules.
• Investigating credit requests and additional invoices.
• Preparing Credit notes.
• Liaising with Transport.
• Order Book and schedule Clearance.
• Checking of Acknowledgements.
• Soft sales, working with external team and customers to promote stocks and increase sales.

Qualifications

• Good interpersonal and communication skills - verbal and written.
• Evidence of working as part of an effective team.
• Participation in training events, which may necessitate travel and overnight stays.
• Excellent telephone manner and accurate keyboard skills.
• Flexible and enthusiastic individual able to work under pressure and use own initiative.
• Working knowledge in Microsoft applications including email, Excel and Word.
• Full driving Licence.

Details

• Full time, permanent role.
• Competitive salary.
• 10% matched pension, administered by Legal and General.
• 3x life insurance.
• Share Save scheme eligibility.
• Full access to Employee Assistance programme for self and family members.
• Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc.
• Personal development and career progression opportunities.

Diversity & Inclusion

We are committed to building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.