Customer Service Coordinator

Care Home Receptionist

Location: Chorley, Lancashire
Service: Astley View Care Home
Salary: £13.45 per hour, equivalent to £26,227 per annum
Hours: Full-Time, 37.5 hours per week working 9am - 5pm

About the Role

Step into a key role at our stunning Astley View Care Home in Chorley, where you'll be the warm, welcoming face that sets the tone for every visitor's experience. As our Customer Service Coordinator, you'll bring energy, professionalism and genuine care to every interaction - supporting residents and families, managing enquiries, and keeping our reception running seamlessly. If you love a busy, people focused role and thrive in an environment where no two days are the same, this is your chance to shine at one of Chorley's most impressive care homes.

This role is perfect for someone warm, organised and confident, who loves being at the heart of a busy, people focused environment. You'll shine here if you deliver great customer service naturally, stay calm under pressure, and enjoy using your initiative to keep things running smoothly. If you're tech savvy, friendly and the kind of person everyone can rely on, you'll be a great fit for our team.

The Best Bits

• Statutory annual leave, including bank holidays.
• Additional days annual leave awarded at 2 and 5 years' service.
• Workplace pension scheme.
• Refer a Friend scheme - earn up to £500 per referral.
• Supportive and friendly team environment with ongoing training and development.
• Free Blue Light Card membership.
• Free enhanced DBS checks, on site parking, and lunch (for site based roles).
• Health Cash Plan - covers dental, optical, virtual GP, counselling, and includes discounted gym membership.

Main Responsibilities

• Be a warm, welcoming and professional first point of contact for residents, families, visitors and contractors.
• Deliver exceptional customer service by handling calls, emails and enquiries with clarity, care and confidence.
• Greet, sign in and support visitors, including assisting with show rounds and guiding families through their options with care and clarity.
• Provide reliable administrative support such as filing, photocopying, updating databases and maintaining electronic records.
• Prepare and maintain accurate resident documentation, welcome packs and essential records.
• Help coordinate staff training by monitoring completion, arranging sessions and keeping schedules up to date.
• Communicate proactively with families through updates, phone calls, emails, photos and videos.
• Organise and oversee resident visits to the home, ensuring a smooth and positive experience.
• Use care home software, email systems and Microsoft Office with confidence and accuracy.
• Work collaboratively with colleagues to support the smooth running of day to day operations.
• Keep reception and shared areas tidy, safe and welcoming for everyone.
• Handle and record residents' finances responsibly, following company policies and safeguarding procedures.

Experience & Skills Required

• Previous experience in a similar role - preferably in a care or dementia environment.
• A friendly, confident and approachable manner, with a positive "can do" attitude.
• Excellent verbal and written communication skills, with the ability to engage warmly and professionally.
• Strong organisational skills, with great time management and a keen eye for detail.
• Confident using IT and administrative systems, including Microsoft Office, email and digital record keeping.
• Quick to learn new technology and comfortable with basic troubleshooting when needed.
• Able to work independently while also being a supportive and collaborative team player.
• Energetic, compassionate and dedicated to delivering outstanding customer service every day.
• Flexible to cover some weekend's on an ad hoc basis to support holidays and sickness.

About Astley View

Astley View is a state of the art 90 bed care home in Chorley, Lancashire, offering exceptional personal, dementia, and respite care across three beautifully designed floors. Residents enjoy luxury amenities, including a beauty salon, a corner shop (coming soon), cinema room, and a wide range of engaging activities.

Evermore Care Ltd is an Equal Opportunity Employer.