Customer Service Coordinator

Hours: Monday to Friday, 8am - 5pm, early finish Fridays Salary: £31,800 per annum

OA are currently looking to recruit for an experienced Customer Services Coordinator to join a well established client based in Biggleswade.

Duties of a Customer Services Coordinator:

• Deliver consistently high-quality customer service, maintaining a professional and friendly first impression at all times
• Provide timely support and advice to customers, ensuring accuracy with technical details (e.g. part and serial numbers)
• Prepare and manage estimates, quotations, and orders using internal systems and spreadsheets
• Coordinate and progress workshop jobs, keeping customers updated on status and timelines
• Handle RFQs, follow-ups, and customer communications to drive efficient service delivery
• Support the wider team with administrative tasks, including travel and logistics arrangements, as required

What we would like from you:

• Previous experience within B2B Customer Service is essential
• Background industry within service, engineering or manufacturing is essential
• Excellent communication skills; written and verbal
• Accurate with meticulous attention to detail
• Excellent organistion skills with ability to multi-task and prioritise workload
• Confident telephone manner
• Computer literate in Microsoft office