Customer service coordinator

At Livity Life, part of Millbrook Healthcare Group, we're leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting edge digital tools, we deliver a transformational service that challenges norms and delivers the very best care experience.

We have an exciting opportunity for a Customer Service Coordinator to join the team within our East Sussex Technology Enabled Care (TEC) Service Centre based in Worthing. You will work as part of an engaged and motivated team.

To help create an efficient and effective, friendly and courteous day to day customer service/order processing department. Supports stock selection and management to ensure orders can be processed quickly and effectively.

About the role

• Assist and manage incoming calls and answer any customer queries
• Coordinate equipment orders to be delivered, installed and collected
• Analyze orders by checking, identifying and reporting any errors in online orders
• Provide telephone and email advice to clinical/social care staff to support effective TEC prescription
• General administration that supports daily activities and duties
• Assist with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained
• Work with people experiencing different vulnerabilities

What are we looking for?

• Experience in a similar, busy and fast paced customer service environment
• Relevant telephone based customer service experience is preferred
• Good attention to detail and accuracy
• Previous experience of administration, order processing and scheduling of workloads
• Professional and confident manner via telephone and email
• Previous stock management experience would be advantageous but is not essential
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

• £26,523 per annum
• Monday to Friday, 40 hours
• Up to 33 days holiday (including bank holidays)
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

Millbrook Healthcare Group
Nutsey Lane
Southampton
SO40 3XJ