Customer Service Coordinator

Customer Service Coordinator

Bridlington, East Yorkshire

Full Time, Monday to Friday

Up to £30,000

A well established and growing manufacturing business in the manufacturing sector is looking to appoint a Customer Service Coordinator to support its key customer accounts and order fulfilment activity. This is a customer facing role within the supply chain and operations function, focused on delivering a high standard of service across major accounts while ensuring orders are managed accurately and delivered on time. You will work closely with planning, supply chain, sales and operations teams, acting as a key link between the business and its customers to ensure a smooth and transparent service experience. This position would suit someone who enjoys building relationships, thrives in a fast paced environment, and takes pride in delivering a consistently high level of service. You will take ownership of key customer accounts, managing communication, coordinating orders, and supporting fulfilment activity to ensure strong OTIF performance and customer satisfaction.

Key responsibilities include:

• Acting as the main point of contact for a number of key customer accounts
• Building strong relationships through proactive communication and regular updates
• Managing customer queries, complaints and escalations through to resolution
• Attending customer review calls and providing updates on orders and service performance
• Processing customer orders and aligning delivery dates with production schedules
• Monitoring order progress and communicating any delays or shortages in advance
• Maintaining accurate customer order trackers and internal records
• Producing weekly and monthly reports on order status and service performance
• Preparing commercial invoices and export documentation where required
• Completing relevant export and compliance documentation for international shipments
• Processing credit notes and supporting order amendments
• Working closely with internal teams to ensure orders progress efficiently through the business
• Supporting continuous improvement initiatives to enhance customer service and operational performance

What you will bring

• Previous experience in a customer service, account coordination or supply chain role
• Experience working within manufacturing, engineering or a fast paced operational environment
• Strong communication skills with the ability to build relationships at all levels
• A confident and professional telephone manner
• Excellent organisational skills and attention to detail
• The ability to prioritise workload and manage multiple tasks effectively
• Strong problem solving skills and a solutions focused approach
• Good IT skills, including confidence using Excel and business systems
• A proactive, positive attitude with a strong sense of ownership

This is a great opportunity to join a collaborative and growing manufacturing business with a strong reputation in its sector. You will play a key role in supporting major customer accounts and contributing to the efficiency of a busy supply chain and fulfilment function, with real scope to add value and improve processes over time.