Customer Service Coordinator

You will be assisting customers on a daily basis through scheduling activities related to Installation requests, tech visits, hardware replacement, working closely with our installation partners and customer support colleagues.

Role Responsibilities:

• Single point of contact, ensuring that the customers requests are carried out on schedule;
• Coordinate activities between customer and installation vendor;
• Make sure the customer is comfortable with the product by checking the installations are complete and the platform up to date;
• Handle incoming customer requests, both from external and internal calls & emails as well as from vendors by raising and managing cases with end-to-end accountability; this includes but is not limited to understanding the different systems (CRM)
• Recognise the patterns for recurring matters and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level

Experience Required:

• Telematics background and experience in a customer-facing role;
• Experience with industrial systems, electronics, or similar hands-on work is a plus;
• Experience in Vendor Management and Scheduling Service Deployment activities would be appreciated;
• Fluent written and verbal communication in, English and another European language is a plus;
• Experience with CRM systems - Salesforce would be preferred;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured can-do approach to open matters and tasks in a demanding environment;
• Methodical and conscientious documentation skills;
• Willingness to develop while identifying opportunities over self-reflection;
• Ability to work under pressure.

To arrange an initial interview, please apply today.