Customer Service Co-ordinator

Juice Cheltenham is delighted to be supporting a fantastic client in their search for a Customer Service Co-ordinator, based in Stonehouse, on a temp to perm basis.

We are seeking a great candidate to provide comprehensive customer service to all internal and external customers in a professional and timely manner.

DAY TO DAY

• Processing customer orders.
• Delivering excellent customer service, mainly by emails, but occasionally over the phone.
• Dealing with customer enquiries.
• Liaise with internal and external departments.
• Tracking shipments and updating clients of any delays.
• Resolving issues.

WE WOULD LOVE TO SEE:

• Previous customer service and (or)administration experience.
• Proven record of understanding and providing an excellentlevel of customer service.
• Strong ICT knowledge - including Excel, Word and SAP/databases.
• Excellent communicator with the ability to easily built relationships.
• Ability to analyse data, elevate any areas of concern and provide supporting reports when needed.

Working hours are Monday to Friday between 08.30-17.00.