Customer Service Clerk II

• Greets public; provides general information; responds to telephone, in person or electronic inquiries, takes and relays messages to the appropriate person or department.
• Keys in, edits, proofreads and finalizes correspondence, notices, agendas, minutes, reports, statements, forms, presentations and other documents, from notes, corrected copies or brief instructions. Photocopies and collates documents for distribution, mailing and filing.
• Performs data entry on automated and other systems, including, but not limited to routine and non-routine by-law amendments, vital statistics, department databases, mailing lists, invoices, payroll data, purchase orders, petty cash or work orders.
• Receives and processes municipal or provincial registrations/forms/licenses (i.e. lottery & business) in accordance with established procedures.
• Processes incoming and outgoing manual and electronic mail.
• Receives and processes payments for departmental goods and services.
• Maintains department record keeping/filing systems according to record retention and disposal systems.
• Schedules/arranges meetings and use of departmental facilities.
• Orders office supplies and maintains inventories. Arranges for servicing/repairs to office equipment or machinery as required.
• Provides administrative assistance with municipal elections as required.
• Assists in maintaining a safe work environment.
• Peforms other related duties as assigned.

• Community College Diploma (1 year) in Office Administration.
• Minimum 3-6 months related professional experience.

• Ability to use standard and specialized software/electronic operating systems.
• Ability to obtain necessary provincial designations to commission/issue documents.

Accommodations are available for people with disabilities throughout all stages of the recruitment process. Applicants should make their needs known in advance.

The City of Stratford is committed to building a culture where difference is valued. The more inclusive we are, the better our work will be on behalf of the community we serve. We are committed to continuously improving our systems, policies and practices to remove barriers, promote respect and ensure our employees, in all their diversity, can succeed. We encourage and welcome qualified applicants with a diverse range of perspectives, skills and lived experiences to apply.

Personal information collected in response to this advertisement is collected under the authority of the Municipal Act, 2001 to determine eligibility for employment with the City of Stratford. Please direct inquiries to the Human Resources Department at x 336.