Customer Service Centre Adviser

Manpower is proud to be recruiting on behalf of our prestigious client based in Barnsley, who are one of the UK's largest and most respected independent accident repair groups in the region.

The package:

• Full time Perm position
• Monday to Friday (This is a fully office-based role)
• Location: S75 Barnsley
• Hours: 8:00am- 5:00pm (40 hours a week)
• Salary on offer: £26,436.80 per annum
• Bonus opportunities
• 25 days holidays plus bank holidays
• Excellent benefit package
• Ongoing training and career development opportunities

About the Role

Our client is looking to recruit for a Customer Service Centre Advisor on a full-time perm basis. This is a customer-focused position where you will play a key role in delivering a smooth, professional and positive experience for customers over the telephone.

Your responsibilities will include:

• This is a telephony-based position responsible for handling incoming customer claims.
• You will contact customers to discuss their claims and guide them through the repair process.
• Acting as the first point of contact, you will answer incoming calls and liaise with both customers and service providers.
• You will provide regular updates, resolve queries, and carry out additional ad hoc administrative duties as required.

Please note: Full training is provided on this job!

What We're Looking For

We are seeking candidates who:

• Have excellent customer service and Telephone skills
• Are organised, adaptable and proactive
• Enjoy working as part of a team
• Have a positive, "can-do" attitude
• Are flexible, reliable and happy to get stuck in
• Enjoy building rapport with customers and colleagues
• Experience in customer service, call centre environments would be beneficial but is not essential.

If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.