Customer Service Assistant

Are you passionate about delivering excellent customer service and enjoy helping people find solutions?

Looking for a varied customer service role with a successful, growing business that offers full training?

Juice Recruitment are supporting a successful business just outside Bath with the appointment of a Product Customer Service Assistant.

This is a fantastic opportunity to join a friendly Product Customer Support team, providing first-class support to customers via telephone, email and online tickets.

• Responding to inbound calls, emails and support tickets.
• Supporting customers with queries relating to the company's products and services.
• Guiding clients through web-to-print platforms and online orders.
• Making outbound calls to improve customer experience and gather feedback.
• Investigating and resolving customer issues, escalating where required.
• Recording customer activity using internal service desk systems.
• Working closely with Production, IT and Product Management teams to resolve queries.
• Supporting Business Development and Account Management teams.
• Building strong, long-term relationships with customers.
• Providing regular updates to clients and internal stakeholders.

• Previous customer service experience.
• Excellent verbal and written communication skills.
• Good computer literacy, including Microsoft Word, Excel and Outlook.
• Confidence, patience and diplomacy when dealing with challenging situations.
• A strong team-player mentality and a willingness to learn.

Full training will be provided, so a genuine passion for customer service and a willingness to learn are key.

• 25 days' annual leave plus Bank Holidays.
• Pension scheme.
• Life Assurance and Income Protection.
• Employee Assistance Programme.
• Enhanced maternity and paternity pay.
• Cycle to Work scheme.
• On-site gym and parking.
• Recruitment referral scheme.