Customer Service Assistant

On the 1 August 2026, The University of Greenwich and the University of Kent will form a pioneering new multi university group called London and South East (LASE) University Group. If you join us, you will be employed by LASE but will work as part of the University of Kent academic division, contributing to its distinct strengths, community and identity while also being part of a wider group that brings together the scale, resilience and shared ambition of both universities.

If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy and patience this role could be ideal for you. Join our team, providing a friendly, helpful and informative reception service to students, staff and external visitors.

For much of your shift you will be the sole Customer Services Assistant and therefore it is essential that in addition to having excellent customer service skills you are able to deal calmly and confidently with all queries and bookings. The role is situated across campus in accommodation areas, academic buildings, central service buildings and campus service buildings and role holders can expect to work in a variety of settings depending on demand.

Typical shift patterns are between 07:00 and 23:00 on a rota basis, Monday to Sunday, 5/7 days.

Responsibilities

• Receiving all initial enquiries from students, staff and visitors to reception areas, resolving them or referring correctly to other staff or university departments as appropriate. Assisting the wider campus services and university teams by signposting customers to the range of services on offer and how to access them.
• Maintaining the tidiness and security of the reception area and its facilities ensuring stock levels of office equipment, stationery and consumables are maintained.
• Using a range of university systems (e.g. accommodation systems, access control systems, switchboard, library systems, payment systems etc.) to aid in the resolution of queries and enquiries.
• Coordinating the issue of card/key access, where necessary, resolving or escalating any issues that arise as appropriate.

Qualifications

• GCSE grade 4/C or above in English and Maths or equivalent
• Experience of working in a busy and demanding front facing customer service environment providing excellent customer care
• The ability to demonstrate experience handling difficult and unexpected situations
• A high level of IT skill and familiarity

Benefits

• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee funded healthcare plan, in partnership with Benenden Health

The University of Kent values diversity and equality at all levels.