Customer Service Assistant

We're on the lookout for enthusiastic Customer Service Assistants to join our Betting Team at Musselburgh Racecourse and beyond. You'll be right at the heart of the action, working across public, restaurant and hospitality areas of the racecourse.

Our reach spans over 58 racecourses across the UK. We are looking for Team Members who are able to work with us at multiple sites such as Ayr, Hamilton, Perth and Kelso Racecourse. There will be additional opportunities at national festivals such as Aintree Grand National, Cheltenham Festival, Newcastle Plate, York Ebor.

Who are we?

Britbet is a unique partnership created by British racecourses, providing betting services for racegoers and racing fans alike. We deliver an exciting, customer-focused betting experience, offering both Tote and Britbet branded bets as a key part of the race day atmosphere.

Who are we looking for?

• Applicants 18+
• Drivers/keen travellers
• Excellent Customer Service skills - experience preferred
• Excellent Cash Handling skills - experience preferred
• Honest and reliable team members
• Commitment to understanding betting product knowledge

What does the role entail?

• Providing a welcoming and friendly customer service
• Ensuring bets are placed accurately
• Providing accurate pay outs on winning tickets
• Learning and understanding our products
• Full training provided
• Opportunities to advance into more interesting roles on course

Why work for us?

• A fun and fast-paced customer service role at racing events
• Working in a friendly and supportive environment
• Competitive hourly pay and holiday pay
• Opportunity to travel and work at racecourses across the country
• Travel pay and overnight stay
• Flexible working
• Free on-site parking

Pay Rate

• Customer Service Assistant - £12.90 + holiday pay 13.3% = £14.61 per hour
• Courier - £14.05 + holiday pay 13.3% = £15.91 per hour
• The same rate for all ages 18+
• Monthly pay