Customer Service Assistant

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Customer Service Assistant

Reference: JUN

Expiry date: 15:30, Mon, 13th Jul 2026

Location: Hereford

Job Title: Front of house / Barista Location: Hereford leisure Centre

Job Type: Permanent part time Salary: £12.71 per hour

Rota: A 2 week rolling rota with mornings 8am and evenings until 9pm; weekends 8am-5pm

As a Front of house/ Barista, you are friendly, approachable and a great listener. You are caring and enjoy helping others to visit the centre and stay active.

As our next Front of House/Barista, you'll be efficient and instrumental in providing advice and guidance on activities on offer. You're not the type to be unapproachable, provide poor advice, or create problems for others. What's important to you is encouraging customers to take part in leisure activities and ensure they return with a smile. You enjoy taking action and want to resolve customer problems and queries. You will be given a regular pattern of working hours and shifts and the opportunity to progress through our training opportunities.

The Key Requirements

Ideally you will have experience in a customer facing role, however we can provide training and qualifications for the right candidate.

Here at Halo Leisure, our mission is "Create Healthier Communities." We provide affordable and accessible health and leisure facilities, operating gyms, swimming pools and leisure centres. Joining Halo, you'll be helping us to offer friendly and supportive advice and guidance to our customers. Within this role there is a stable and structured environment and high quality support and training through Apprenticeships.

With us, you'll be given the freedom to demonstrate your friendly and approachable nature.

Working with a team of fellow front of house professionals, you'll be welcoming customers to the centre, providing advice and guidance on activities, selling memberships, making bookings for the use of centre activities, preparing hot drinks, serving cakes and light snacks and cleaning. All the time you will be helping others to be active, with the support of our sector leading training and induction programme.

The Benefits and Perks

• Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!)
• Family discounts
• Training and Development and career progression opportunities
• 25 days of annual leave plus bank holidays
• Health Cash Plan
• Enhanced maternity and paternity pay
• Enhanced absence pay
• Additional employer contributions to your pension scheme
• Long service, Baby gifts and other reward schemes
• The chance to be nominated to receive one of our annual staff awards
• Cycle to work scheme

The Next Step

Following your application you will receive an email outlining the next steps.