Customer Service Assistant

Overview

If you're interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading!

We're looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most. As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active environment.

You'll support the daily running of the store, working on: checkouts, the shop floor, housekeeping, date code checking, temperature checks, administration, or even the in-store bakery. You'll promote the benefits of membership to customers, helping people to join us and have a say in how we are run. Each day offers new experiences and chances to impact and improve the lives of those around you.

Responsibilities

• Support the daily running of the store and assist with checkouts, the shop floor, housekeeping, date code checking, temperature checks, administration, and in-store bakery operations as needed.
• Promote the benefits of membership to customers and assist with joining the Society.
• Contribute to delivering exceptional service and a positive store environment.
• Collaborate with the in-store team to meet customer needs and store goals.

Qualifications

• Experience in a similar role is preferred, including till operations, stock replenishment, and customer service.
• Prior experience in this vacancy is required to support the team in a relatively new store environment; future roles may not require the same level of prior experience.
• Flexible working hours, including availability on evenings and weekends, with a variety of shifts.
• Willingness to learn, a warm and friendly character, and the ability to engage with customers and contribute to community spirit.
• Desire to develop skills and take opportunities for progression through training and coaching.

Support and Inclusion

Everyone is welcome here. We're happy to make reasonable adjustments so that all candidates can show us how they'll perform their role. Please use the section in the application form to provide any additional information about reasonable adjustments, and we'll support you through the recruitment process.

Benefits

In addition to our competitive salaries, colleagues enjoy a wide range of rewards and benefits. To find out more about all of these plus more reasons to join us, please visit

Who are we?

OurCoop is the UK's largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk.