Customer Service Assistant - York

Responsibilities

You will be a friendly face at York Branch when our customers come into branch, assisting with all branch based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You will make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.

Qualifications

• Experience of working with customers delivering exceptional service
• Strong attention to detail to conduct accurate cash transactions
• Resilient and able to handle challenging customer situations
• A passion and drive to achieve good customer outcomes
• Confident using Microsoft 365 tools (Word, Excel, Outlook) and able to quickly learn new systems, including AI assistants

Benefits

• An annual colleague bonus of up to 12%
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year (pro rated)
• Colleague Mortgage and Saver products
• Electric vehicle scheme / Cycle to Work scheme
• 2 days volunteering per year

Visa Sponsorship

This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.

Equal Opportunities

We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.