Customer Service Assistant - Part Time - Guildford Spectrum

Customer Service Assistant

As a Customer Service Assistant you will welcome the community into the facility, whether that be a seasoned gym goer or somebody making their first steps into the facility. We strive to provide a warm friendly welcome to all.

You will build your knowledge of what's on offer at Guildford Spectrum so that you can share this with our users. No two days will be the same as you interact with a wide range of centre users, and you will also have the opportunity to deliver our catering service from the combined reception café area.

Hours

8 hours per week, Monday - Sunday (rota basis).

Qualifications

• Experience of serving customers in a face to face environment
• Able to promote services and sell the different products that Freedom leisure offer
• The skill to establish key relationships swiftly and appropriately
• High level of professionalism and integrity, enthusiasm and motivation
• Well developed interpersonal skills, able to negotiate and persuade people both internally and externally
• Highly organised with a good attention to detail

Benefits

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax efficient schemes (salaried staff only, depending on earnings).
• All this as well as fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure.

Salary

up to £5,301 per annum

Closing Date

15th May 2026

Equal Opportunities Employment

Freedom Leisure is proud to be an equal opportunities employer.

Safeguarding Notice

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.